Avanto Care
Avanto 360 platform
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Introduction
Municipalities across Sweden frequently invest in all kinds of technology and IoT devices - all with the aim of improving care and quality of life for the elderly.
Avanto Care tasked Above with creating a way to gather data from all of these different emerging sources and devices into one easy-to-use platform, to help municipalities and carers gain deeper insights into care and quantify improvements effectively.
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Challenge
Many devices have different ways of gathering, comparing and displaying different data and alerts, as well as gathering data from a wide range of categories (i.e heart rate, calorie intake). We worked with Avanto Care to create a consistent, unified and ethical approach to the data collected across a range of insights - and find ways to provide caregivers with useful, actionable information.
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Legacy of multiple systems
Caregivers and staff experience exhaustion from the persistent use of antiquated systems, creating a need for modern solutions. Our aim was to develop a tool that harmonizes data sourced from contemporary and emergent technologies. Our intent is to establish a human-centric foundation that is readily accessible, user-friendly, and circumvents unnecessary complexity.
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Technology that is hard to evaluate
Municipalities frequently operate in siloes, piloting novel wearables and investing heavily in devices and technology aiming to enhance care, yet without measurable outcomes. This approach leads to significant resource wastage, without any tangible benefits to show. Unable to demonstrate effectiveness to other entities, Avanto Care also sought to create a mechanism to verify and exhibit care improvements, facilitating their large-scale implementation.
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Process
Service blueprint
We mapped the initial phase of the Avanto platform's integration journey, considering multiple users, physical-digital touchpoints, hardware transitions, and service lifecycle. Our service blueprint was designed to seamlessly onboard the new system for maximal impact.
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Process
Ethical workshops: Consequence scanning
Dealing with sensitive data and personal information meant giving rigorous thought and care to how we handle security, permissions and data as a whole. We made action points to prevent the misuse of the platform and prioritize security.
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Process
High fidelity prototyping
We tested prototypes of the platform with members of Sandvik municipality and listened to their concerns and pain points when working with elderly care, new technology and pilot projects to test those technologies. We discovered a lot of mistrust towards technology aimed at improving care, in part due to IoT devices often not considering the needs and day-to-day lives of carers, that can then result in the technology hindering rather than helping, as well as concerns over the misuse of certain devices by management.
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Result
A top to bottom creation of the Avanto experience and vision including identity & branding, a design system, website redesign and Avanto platform.
Since Above’s involvement, Avanto has now secured angel investment and is growing rapidly into the vision we collaborated on— and well on the path to improving care for the elderly in our communities at the heart of their mission.
About
About
Avanto Care offers a welfare platform that collects, consolidates, visualizes, and packages data and information. The platform provides caregivers in elderly care with decision support for predictive senior care. It identifies the risk of adverse conditions in the elderly, saving significant resources. This enhances the quality of life for the elderly and increases job satisfaction for the staff. The company was founded by Mikael Karlsson and Jens Larsson with a clear motivation to make a difference.
Year
Year
2022
Capabilities
Capabilities
Brand
User Experience Design
Service Design
Visual / User Interface Design
User Research
Project Management
Software Development
