NORNORM
Office Solution
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Introduction
Re-imagining tomorrow’s office solutions.
NORNORM offers an all-new, subscription-based furnishing service centered on sustainability. Their concept revolves around circularity, ensuring every piece of furniture continues in a loop from one workspace to the next. Each product undergoes meticulous maintenance and refurbishment to prolong its lifespan. From initial planning to design, implementation, and evaluation, NORNORM creates spaces that reduce waste, adapt to evolving needs, and prioritize affordability. Above helped them bring this ambitious mission towards a more sustainable future of office spaces to life — enabled through a platform to help configure and plan your workspace in the most effective and sustainable way.
NORNORM had a strong service vision and valuable customer research. We helped them realise that vision — by setting and optimising processes, and turning key insights into impactful and tangible solutions.
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End-to-end
Enhancing NORNORM’s Customer Journey
We fully integrated into two of their four work streams to enhance their operations. One focus was on evolving and digitally establishing their brand to generate more leads. The other involved building an ecosystem of front- and back-end tools to effectively deliver their service.
We built tools and systems for the service front- and backstages to make it simple, intuitive and efficient for users on both ends. And to transform NORNORM’s proposition into a holistic, aware and desirable service.
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From the ground up
At the time they reached out to us, NORNORM was just an idea on a piece of paper. So we got to work – addressing how the new brand should be defined, designed and implemented.
The website became more than just a showcase for their products; it evolved into an engaging platform for their circular furniture service. Through captivating storytelling, it offers an engaging experience while seamlessly generating leads and conversions anytime, anywhere
About
About
NORNORM is an all-new, subscription-based furnishing service. The concept is built on circularity, where every piece of furniture is kept in a loop from one workspace to the next, and every product carefully maintained and refurbished to extend its lifespan. From planning, to design, implementation and evaluation — they build spaces that eliminate unnecessary waste, adapt to all 'new normals' while remaining cost conscious.
Capabilities
Capabilities
User research UX design Service design Visual design
